In the field of quality management, two terms that often come up are ISO 9001 and Total Quality Management (TQM). These terms are often used interchangeably, leading to confusion among many people. In this article, we will explore the relationship between ISO 9001 and TQM and clarify whether ISO 9001 can be considered a form of TQM.
Understanding ISO 9001
ISO 9001 is an international standard for quality management systems developed by the International Organization for Standardization (ISO). It provides a framework for organizations to establish, implement, maintain, and continually improve their quality management systems. The main focus of ISO 9001 is on meeting customer requirements and enhancing customer satisfaction through effective quality management.
Exploring Total Quality Management (TQM)
TQM is a broader concept than ISO 9001 and encompasses various management approaches aimed at achieving high levels of quality in an organization. Unlike ISO 9001, which is a specific standard, TQM is more of a philosophy or mindset that emphasizes the involvement of every member of an organization in continuously improving quality.
TQM is characterized by a strong customer focus, process-oriented thinking, continuous improvement, and employee empowerment. It promotes the use of tools and techniques such as statistical process control, problem-solving methodologies, and employee training to drive quality improvement efforts.
ISO 9001 and TQM: Are They the Same?
While ISO 9001 and TQM share common principles and goals, they are not the same thing. ISO 9001 can be seen as one of the tools used to implement TQM within an organization. By adopting ISO 9001, an organization can establish a quality management system that aligns with the principles of TQM.
However, ISO 9001 alone does not guarantee the full implementation of TQM. TQM requires a cultural shift within an organization, involving active participation and commitment from all levels of management and employees. It goes beyond meeting the requirements of a standard and focuses on continuous improvement in all areas of the organization.
Conclusion
In conclusion, while ISO 9001 and TQM are related concepts in the field of quality management, they are not interchangeable. ISO 9001 is a specific standard that provides a framework for quality management systems, whereas TQM is a broader management philosophy focused on continuous improvement and customer satisfaction.
Organizations can use ISO 9001 as a tool to implement TQM principles and improve their quality management practices. However, true TQM requires a holistic approach that involves the entire organization and goes beyond the scope of ISO 9001.
Reference:
Nave, D. (n.d.). What is Total Quality Management (TQM)? A Definition and History. Retrieved from https://www.isixsigma.com/methodology/total-quality-management-tqm/what-is-total-quality-management-tqm-a-definition-and-history/
Nina She