What is ISO 55035:2017

ISO 55035:2017 is an international standard that provides a set of guidelines and recommendations for the management and conduct of usability studies. Usability studies are conducted to evaluate how well a product or system can be used by its intended users. They involve observing and collecting data on users' interactions with the product or system.

Key Objectives of ISO 55035:2017

The key objectives of ISO 55035:2017 are to ensure the effectiveness, efficiency, and satisfaction of a product or system; minimize risks associated with its use; and identify opportunities for improvement. The standard lays down requirements for planning, conducting, and reporting usability studies, and provides guidance on selecting appropriate methods and techniques.

Requirements for Planning and Conducting Usability Studies

ISO 55035:2017 requires organizations to establish clear objectives for usability studies, define relevant characteristics of end-users, and select appropriate measurement parameters. It emphasizes the importance of considering the user's perspective throughout the study process and gathering both qualitative and quantitative data.

It also specifies the need for proper documentation, including study protocols, consent forms, and confidentiality agreements. Additionally, the standard stresses the importance of ethical conduct during usability studies, such as obtaining informed consent from participants and ensuring their privacy and safety.

Reporting and Documentation Guidelines

ISO 55035:2017 provides detailed guidance on reporting the findings of usability studies. It specifies the required content and format for study reports, including information on the objectives, methodology, participant demographics, and data analysis procedures. The standard emphasizes the need for clear and concise reporting to facilitate effective communication of results to stakeholders and decision-makers.

Furthermore, it highlights the importance of documenting all aspects of the study, including any modifications to the original methodology, unexpected events or difficulties encountered, and any limitations of the study that could impact the validity of the results.