EN ISO 9001:2015-AC:2016 is an international standard that specifies the requirements for a quality management system (QMS) in an organization. It provides a framework for organizations to consistently meet customer requirements, enhance customer satisfaction, and continuously improve their processes.
The Structure of EN ISO 9001:2015-AC:2016
The standard is divided into ten sections, each addressing different aspects of the QMS. These sections cover various topics such as context of the organization, leadership, planning, support, operation, performance evaluation, and improvement. The structure allows organizations to have a holistic approach to quality management, covering both internal and external factors that may impact their ability to meet customer needs.
Key Changes in EN ISO 9001:2015-AC:2016
One of the significant changes in this version of the standard is a shift towards a risk-based approach. Organizations are now required to identify and address risks and opportunities that can affect the outcome of their operations and the achievement of objectives. This change encourages proactive thinking and decision-making to prevent issues before they occur.
Another notable change is the inclusion of the concept of "interested parties." Organizations need to determine the relevant interested parties and their expectations, ensuring their needs are considered in the QMS. This change emphasizes the importance of understanding and satisfying the needs of all stakeholders involved, not just the customers.
The Benefits of Implementing EN ISO 9001:2015-AC:2016
Implementing EN ISO 9001:2015-AC:2016 can bring numerous benefits to an organization. Firstly, it helps enhance customer satisfaction by consistently delivering products or services that meet their requirements and expectations. This can result in increased customer loyalty and repeat business.
Secondly, the standard promotes a culture of continuous improvement within the organization. By regularly evaluating performance, identifying areas for improvement, and implementing corrective actions, organizations can enhance their overall efficiency and effectiveness.
Furthermore, compliance with this internationally recognized standard can improve the organization's reputation and credibility. It demonstrates a commitment to quality and customer focus, which can be important factors for customers when selecting suppliers or partners.
In conclusion, EN ISO 9001:2015-AC:2016 is a comprehensive standard that provides organizations with a framework for developing and maintaining an effective quality management system. By implementing this standard, organizations can reap several benefits, including increased customer satisfaction, improved efficiency, and enhanced reputation.
Nina She